Effective Date: October 26, 2026
1. Parties to the Agreement
This legally binding Terms of Service Agreement is entered into between HR Direkt Verkauf GmbH, a registered company operating under the laws of the Federal Republic of Germany, with its registered business address at Im Geer 15, 46419 Isselburg, Nordrhein-Westfalen, Germany, official contact phone number +49 2874 942150, and dedicated customer support email [email protected] (hereafter referred to as “we”, “us”, “our”), and any individual or entity who accesses, browses, creates an account on, or completes a purchase on our e-commerce platform www.hrdirektverkauf.com (hereafter referred to as “you”, “your”, “the user”).
By accessing our website, browsing our product catalog, creating a customer account, or submitting an order to purchase any of our desktop essentials including coasters, decorative trays, desktop lighting products and other home and workspace decor items, you confirm that you are at least 18 years of age, or you are a minor of at least 16 years old who holds the full legal consent of your parent or legal guardian to enter into this binding agreement, and you agree to be fully bound by all the terms, conditions, rules and policies outlined in this document, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated as integral parts of this Terms of Service Agreement. If you do not agree to any clause in this agreement, you are not permitted to continue accessing or using our website platform, and you must exit all pages of www.hrdirektverkauf.com immediately.
2. Platform Service Description
We operate www.hrdirektverkauf.com as a dedicated direct-to-consumer e-commerce platform that designs, sources, tests, and sells curated, durable, budget-friendly desktop and tabletop products built to turn ordinary workspaces and home desks into warm, organized, cozy spots that support calm and productive daily routines. Our full product selection covers three core categories: a complete range of silicone and cork coasters for drinkware protection and tabletop styling, diverse decorative trays made with materials from copper, resin, rattan, terrazzo, marble, acrylic and wood for storage and display, and a full line of safe, stylish tabletop lighting products including candle warming lamps, vintage lanterns, tealight holders and geometric glass lanterns to add gentle ambient light to any space. As stated on our About Us page, our founding team comes from a group of remote workers who were fed up with flimsy overpriced desktop organizers and impractical overhyped decor, so every single product listed on our website undergoes strict hands-on testing by our internal team before it is made available for sale, to ensure every item we deliver to you is reliable, functional, and priced affordably without unnecessary premium markup.
All services we provide through this platform include secure product browsing, customer account management, encrypted order submission, verified payment processing, tracked shipping coordination, post-delivery customer support, and optional newsletter subscription services that share styling tips and new product updates with users who give explicit opt-in consent. We operate the platform with all commercially reasonable efforts to ensure it remains accessible 24 hours a day, 7 days a week, though we reserve the right to temporarily suspend website access for scheduled system maintenance, security updates, or emergency technical troubleshooting without prior advance notice, as long as we work to restore full service access as quickly as practically possible.
3. User Account Registration and Obligations
To access certain advanced functions on our website including saved shipping address management, order history tracking, faster checkout processes, and exclusive member discount eligibility, you may choose to register for a free user account on www.hrdirektverkauf.com. When you create your account, you agree to provide only accurate, complete, up-to-date, and lawful personal information, and you agree to update your account details promptly whenever any of your submitted information changes, to keep all account information fully accurate at all times.
You are fully and solely responsible for safeguarding the security of your account login credentials, including your account password. You agree not to share your account access details with any third party, and you accept full, unconditional liability for all activities, actions, orders, and operations that take place under your user account. If you detect any unauthorized access to your account, any credential leak, or any other security breach related to your account status, you must notify our support team immediately via [email protected], so we can take immediate action to secure your account, prevent unauthorized orders, and protect your personal data from misuse. We will not be held liable for any loss, damage, or negative consequences that arise from your failure to properly protect your account login information, or from your delayed notification of a detected security breach.
You also agree that you will not use our website for any unlawful, harmful, or prohibited purpose, including but not limited to submitting fraudulent order requests, using automated scripts or web crawlers to scrape bulk product data or place mass unauthorized orders, uploading malicious code or malware to our platform, harassing our customer support staff, infringing on our intellectual property rights, or impersonating other users or unauthorized third parties. We reserve the full right to suspend or permanently terminate your user account immediately, without prior notice, if we reasonably determine that your account activities violate the terms outlined in this section, or that your actions pose a security risk to our platform, our other users, or our normal business operations.
4. Order Acceptance and Payment Terms
When you submit an order through our checkout process, you are submitting a binding purchase offer to us for the products you have added to your shopping cart, at the listed prices shown on the product pages at the time you complete your order. All product prices displayed on www.hrdirektverkauf.com are denominated in Euro, and include the applicable German statutory value-added tax (VAT) for customers located within the European Union, unless explicitly stated otherwise on the order summary page. Applicable shipping fees, customs duties for international non-EU orders, and any other related surcharges will be clearly displayed to you on the final checkout page before you confirm and submit your order, so you have full visibility of the total payable sum before you complete your payment.
Once you submit your order and your payment is successfully processed and verified by our certified payment service providers, we will send you an automated order confirmation email to the email address you provided during checkout, which restates the full details of your ordered items, total payment amount, selected shipping method, and estimated delivery timeline. This order confirmation email is not a formal acceptance of your purchase offer. We reserve the full right to verify order details, conduct anti-fraud checks, and formally accept or reject your order within 24 working hours after your payment is confirmed. In the very rare scenarios where a product you ordered was incorrectly marked as in-stock on our website due to a system inventory synchronization error, or the listed product price was posted with a clear obvious typographical error that deviates drastically from the product’s normal market value, we reserve the right to reject your relevant order before formal acceptance, notify you of the issue via email, and issue a full 100% refund of the amount you paid for that specific order to your original payment method, without any extra charges or deductions.
All payments processed on our platform are handled through PCI DSS fully compliant third-party payment providers, which support all major credit cards, widely used digital wallets, and other common standard payment methods for EU consumers. You confirm that you hold the full legal authorization to use the selected payment method when you submit your order, and you authorize us to charge the full total order amount to your selected payment account upon order submission. We do not store complete sensitive payment details such as full credit card numbers on our own local servers, to ensure the highest level of payment security for every customer.
5. Intellectual Property Rights
All content published on www.hrdirektverkauf.com, including but not limited to all product photographs, product description texts, website interface designs, brand logos, graphic illustrations, video content, page layout designs, website source code, and all written text content across the website pages, is the exclusive intellectual property of HR Direkt Verkauf GmbH, or we hold the full, explicit, legally valid license to use all such content. All these works are protected by German copyright law, European Union copyright regulations, and global international intellectual property treaty provisions.
You are granted a limited, non-exclusive, non-transferable, revocable personal license to access, browse, and display the content on our website for your own personal, non-commercial use during the time you interact with our platform. You are strictly prohibited from reproducing, copying, modifying, distributing, publicly displaying, republishing, framing, uploading to third-party platforms, or otherwise using any of our platform’s intellectual property content for any commercial purpose, without our prior explicit written approval obtained by contacting us via our official contact channels. Any unauthorized use of our intellectual property content constitutes a direct violation of this Terms of Service, and we reserve the right to pursue all available legal remedies against you to compensate for all related losses and damages caused by such unauthorized infringement.
The “HR Direkt Verkauf” brand name, our official brand logo, and all related trademarks, service marks, and trade names featured on our platform are our exclusive registered trademarks, and no use of these marks is permitted without our formal written consent.
6. User Prohibited Activities
When you access and use www.hrdirektverkauf.com, you explicitly agree that you will not engage in any of the following prohibited activities:
- Using any automated tool, bot, crawler, spider, or other script to access, scrape, extract, or collect data from our website in bulk, without submitting a formal written request and obtaining our prior explicit written approval.
- Circumventing, disabling, or otherwise interfering with any of our website’s security features, access control mechanisms, content protection measures, or features that prevent or restrict the use or copying of content on our platform.
- Submitting any false, misleading, or fraudulent order information, or carrying out any fraudulent payment activities, including unauthorized chargeback claims made without legitimate valid reasoning, that attempt to obtain products or services from our platform without proper payment.
- Posting, transmitting, or uploading any malicious software, virus, trojan horse, harmful code, or any other material that is designed to disrupt, damage, or alter the normal function of our website platform, our server systems, or the normal operating experience of other users on our platform.
- Using our website or any content obtained from our platform to send unsolicited commercial emails, spam messages, phishing content, or any other form of harassing, misleading, or unlawful communications to unrelated third parties.
- Reproducing, duplicating, copying, reselling, or exploiting any part of our platform or our product offerings for any commercial resale purpose without our formal partnership authorization.
- Using our platform in any way that violates any applicable local, national, or international laws, statutes, regulations, or court orders.
We reserve the right to immediately restrict your access to our website, suspend your user account, cancel your pending orders, and take further necessary legal action if we determine that you have participated in any prohibited activity listed above.
7. Product Information and Warranty
We make every commercially reasonable effort to ensure that all product information listed on www.hrdirektverkauf.com, including product descriptions, material specifications, size measurements, photographs, and displayed colors, is as accurate and consistent with the actual physical products as practically possible. However, minor deviations in product color may occur due to different individual device screen display settings, and very small manual measurement differences for handmade products including rattan trays, copper decorative items, and resin agate trays are normal and do not count as qualifying product defects.
Every product we sell on our platform comes with the full statutory 2-year consumer warranty under German civil law, which covers all manufacturing defects, material flaws, and functional failures that are not caused by accidental damage, improper misuse, or normal wear and tear of the product after delivery. If you receive a product that is confirmed to have a manufacturing defect within the 2-year warranty period, you may contact our customer support team with relevant proof materials, and we will arrange for a free replacement product, or issue eligible store credit in line with our Refund and Returns Policy terms.
We explicitly state that all our products sold on the website are designed for normal indoor desktop and tabletop domestic use, and they are not manufactured or certified for any other unintended commercial or industrial use that falls outside of the product’s designed function.
8. Limitation of Liability
To the fullest extent permitted by applicable German and European Union law, HR Direkt Verkauf GmbH shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website platform or any products you purchase from our store. This includes but is not limited to lost profits, lost savings, data loss, business interruption damages, or any other economic losses that occur outside of our reasonable foreseeable control.
Our total aggregate maximum liability for any and all claims related to your order, your use of the website, or any other platform related incidents, is strictly limited to the total actual amount of money you paid to us for the specific order that the claim relates to. Nothing in this Terms of Service clause will operate to exclude or limit our liability for cases of gross negligence, willful misconduct, personal injury, or death, to the extent that such liability cannot be legally excluded under mandatory applicable German law.
9. Modification of Terms
We reserve the right to update, revise, or modify the terms and conditions outlined in this Terms of Service Agreement at any time in the future, to reflect changes to our business operations, new legal regulatory requirements, updates to our platform functions, or adjustments to our service rules. When we make material changes to this Terms of Service document, we will post the updated revised version on the dedicated Terms of Service page linked in the footer section of www.hrdirektverkauf.com, and update the effective date at the top of the document clearly. We will also send an email notification about the key changes to all registered user accounts with a valid email address on file. Your continued access to our website and submission of new orders after the revised terms take effect will constitute your full acceptance of the modified Terms of Service Agreement. If you do not agree to the revised updated terms, you must stop accessing our platform and discontinue placing new orders on our website.
10. Governing Law and Dispute Resolution
This Terms of Service Agreement shall be governed by, and construed in accordance with, the laws of the Federal Republic of Germany, excluding its conflict of law rules. For any disputes arising out of or related to this agreement, your use of our website, or any product purchase transactions completed on our platform, the parties agree to first attempt to resolve the dispute amicably through good faith direct negotiation with our customer support team via our contact email [email protected] within 30 days after the dispute arises. If the dispute cannot be resolved through direct friendly negotiation, and you are a consumer residing within the European Union, you may also use the official EU Online Dispute Resolution (ODR) platform hosted by the European Commission to submit your dispute for free neutral mediation. All formal legal proceedings that cannot be resolved through negotiation or mediation shall be submitted to the exclusive jurisdiction of the courts located in the city of Isselburg, Nordrhein-Westfalen, Germany.
11. Severability
If any individual clause, provision, or part of this Terms of Service Agreement is found to be invalid, unenforceable, or conflicting with mandatory applicable law by a competent court of jurisdiction, the remaining full provisions of this agreement shall remain in full force and effect, and the invalid provision shall be replaced by a valid enforceable clause that most closely matches the original intent and economic purpose of the invalid original provision.
12. Entire Agreement
This Terms of Service Agreement, together with our published Privacy Policy, Refund and Returns Policy, and Shipping Policy that are all linked and accessible via the footer of www.hrdirektverkauf.com, constitutes the full entire agreement between you and HR Direkt Verkauf GmbH, and supersedes all prior previous oral or written agreements, communications, understandings, or discussions related to your use of our website platform and your product purchase transactions on our store. No verbal statement made by any of our staff members that conflicts with the written terms in these published policies shall be legally binding, unless it is confirmed in written formal form by an authorized legal representative of HR Direkt Verkauf GmbH.
If you have any questions, concerns, or requests related to any clause of this Terms of Service Agreement, you may contact us at any time at:
HR Direkt Verkauf GmbH
Im Geer 15, 46419 Isselburg, Nordrhein-Westfalen, Germany
Phone: +49 2874 942150
Email: [email protected]
Our support team will respond to your inquiry within 2 working days to provide clear, transparent clarification on all terms outlined in this document.