Effective Date: October 26, 2026
1. Introduction
HR Direkt Verkauf GmbH, with its registered business address at Im Geer 15, 46419 Isselburg, Nordrhein-Westfalen, Germany, official contact phone number +49 2874 942150, and dedicated support email [email protected], operates the e-commerce platform www.hrdirektverkauf.com, offering a wide selection of durable, budget-friendly desktop essentials from creative silicone coasters, handcrafted decorative trays, to safe and stylish tabletop lighting products that turn every ordinary workspace into a cozy, productive spot. This Shipping Policy outlines all standardized delivery terms, processing schedules, shipping rates, and post-delivery arrangements for all orders placed on our official website, and is fully compliant with EU cross-border consumer logistics regulations and German local postal service requirements to ensure full transparency for every customer before and after completing their purchase.
2. Order Processing Timeline
Once your successful payment for an order on www.hrdirektverkauf.com is confirmed, our in-house warehouse team will start processing your order within 24 working hours, excluding weekends and official German public holidays. Every item you ordered will go through a double quality check process: our staff will verify that the coaster, decorative tray, desktop lamp or other product you selected is free of manufacturing defects, scuffs or packaging damage, before securely packing it with shock-proof recycled wrapping materials to avoid possible damage during transit. You will receive an automated order confirmation email immediately after payment, and a separate shipment notification with full tracking details as soon as your package is handed over to our selected logistics partner. If any item in your order is temporarily out of stock, our support team will contact you within 1 working day via your registered email to inform you of the expected restock timeline, and offer you the options to wait for restock, swap to an identical in-stock product, or cancel the related item for full store credit without any extra fees.
3. Shipping Coverage and Delivery Time
We offer multiple shipping options for customers across different regions, all coordinated with certified, trusted local logistics service providers to ensure reliable delivery performance:
- Domestic Shipping within Germany: For all orders delivered to addresses across Nordrhein-Westfalen and other federal states in Germany, our standard domestic shipping takes 2 to 5 working days after order dispatch, with free standard shipping available for all orders with a total value of 25€ or more. Orders under 25€ will be charged a low flat domestic shipping fee of 3.90€. For customers who need faster delivery, we offer express shipping that delivers your package within 1 to 2 working days after dispatch, with a flat express fee of 7.90€.
- EU Cross-Border Shipping: We deliver all our desktop product selections to all 27 EU member states. Standard EU cross-border shipping takes 5 to 10 working days after dispatch, with a flat shipping rate of 6.90€ for all orders, and free EU shipping available for orders with a total value over 50€.
- Non-EU European and Rest of World Shipping: We currently support shipping to non-EU European countries and selected international regions. The delivery timeline for these destinations ranges from 10 to 20 working days after dispatch, with shipping rates calculated based on the weight of your total order and your specific delivery address. All applicable customs duties and import taxes for international orders outside the EU will be clearly notified to you before you confirm your order, in full compliance with cross-border trade regulations.
4. Shipment Tracking and Delivery Arrangements
Once your order is dispatched, you will receive a full shipment notification email that includes a unique tracking link, through which you can check the real-time status of your package at any time. Our support team will also send you a reminder 2 working days before the estimated delivery date, to notify you to arrange to receive your package. If the logistics carrier fails to complete the first delivery attempt because no one is available to sign for the package, the carrier will leave a delivery notice at your address, and you can reschedule a free re-delivery time, or pick up your package at the local designated collection point according to the instructions on the notice. All our packages do not require an adult signature for items under 20€, but high-value decorative trays and desktop lighting products will require a signature upon delivery to prevent package loss.
5. Lost or Damaged Shipment Support
In the rare case that your package is confirmed to be lost by the logistics carrier, or your ordered products arrive at your address with obvious transit damage, you can contact our customer support team within 7 calendar days after the estimated delivery date, provide your order number and clear photos of the outer packaging and damaged items. We will resolve the issue for you free of extra charges: you can choose to get a full identical replacement of your ordered items shipped to you with no extra shipping fee, or get full store credit equal to your original order amount that never expires for future purchases on www.hrdirektverkauf.com. We will never ask you to cover any costs related to re-shipping damaged or lost orders that are caused by logistics failures.
6. Delivery Restrictions
Please note that we are not able to deliver orders to PO box addresses or military APO/FPO addresses at this moment, as our current logistics partners cannot provide full signature tracking services to these destinations to protect your package from loss. All customers are required to provide a valid physical residential or commercial delivery address when placing the order, to avoid failed delivery incidents. If you need to adjust your delivery address after placing the order but before the package is dispatched, you can contact our support team to update the address information for free. Once the package has been handed over to the logistics carrier, we are not able to modify the delivery address any more.
If you have any questions about our shipping arrangements, you can reach out to us anytime via +49 2874 942150 or [email protected], and our support team will get back to you within 1 working day to resolve all your shipping related concerns. All our shipping services are designed to make sure your ordered cozy desktop essentials reach your side in perfect condition, with zero unnecessary hassle.