Effective Date: October 26, 2026
1. Introduction
HR Direkt Verkauf GmbH, located at Im Geer 15, 46419 Isselburg, Nordrhein-Westfalen, Germany, with contact phone number +49 2874 942150 and contact email [email protected], operates the e-commerce platform www.hrdirektverkauf.com that offers a curated range of budget-friendly, durable desktop products including silicone and cork coasters, decorative serving trays, and tabletop lighting items to help users build a warm, functional workspace. This Refund and Returns Policy is formulated in full compliance with German consumer protection regulations and EU Directive 2011/83/EU on consumer rights, to clearly outline all terms governing product returns, replacements, and related compensation arrangements for customers who purchase items from our store. The core principle of our policy is that no pure “refund only” requests are permitted under any circumstances, which means customers are not eligible to receive a full or partial monetary refund without returning the purchased physical product to our designated return address, unless explicitly specified in the limited exceptional scenarios listed in this document.
2. Eligibility for Return
All customers who have completed a valid purchase on www.hrdirektverkauf.com may submit a return application within 30 calendar days from the date they receive the ordered item. To make a valid return request, the purchased product must remain in unused, original resellable condition, with all original packaging, tags, and accessories included. Products that show signs of obvious wear, scratches, damage caused by improper use, or modification after delivery will not be eligible for return. The custom printed products and personalized items that are not listed in our standard product catalog are not eligible for general returns, unless they arrive with manufacturing defects or delivery damage.
Our product line covers all silicone coasters, cork coaster sets, resin, rattan, metal and wooden decorative trays, tabletop candle lamps and other desktop lighting products. All these standard products are covered by this return policy, as long as they meet the above eligibility conditions. Customers who want to submit a return application can contact our customer support team via [email protected], provide their order number, a short description of the reason for return, and clear photos of the product in its original condition, and our team will respond to their request within 2 working days.
3. Critical Rule: No Standalone Refund Only Requests Allowed
We explicitly emphasize that customers cannot apply for a full or partial monetary refund without returning the purchased physical product to our return address. All valid compensation requests under normal circumstances require the customer to send back the corresponding product, and no “refund only” that retains the product while receiving full or partial money back will be approved. This rule is set to maintain fair shopping experiences for all our users, keep our product pricing stable and affordable, and avoid unreasonable operating losses that would force us to raise the price of our budget desktop essentials for every other customer. We strictly prohibit any abuse of refund mechanisms that do not involve product return, including unauthorized chargeback claims submitted without contacting our support team first to resolve the issue, which we will respond to with valid transaction records and return policy agreements through our payment service providers.
4. Allowed Resolution Options After Valid Return
Once our support team verifies that your returned product meets all return eligibility requirements, you can select from the following resolution options, none of which include a standalone refund that lets you keep the product:
- Exchange for an identical product: If you love the product design but your received item has a tiny manufacturing defect or accidental delivery flaw, you can choose to get a brand new identical replacement product sent to you for free, with no extra shipping fees charged.
- Exchange for a different product from our store: You can choose to swap your returned item for any other desktop essentials in our shop that is of equal or higher value, you only need to cover the price difference if you pick a higher priced product.
- Store credit equivalent to your original purchase amount: If you do not want to get an exchanged physical product, you can get full store credit that matches exactly the sum you paid for the returned item, which can be used for any future purchases of coasters, decorative trays, desktop lights or other new desk gear on www.hrdirektverkauf.com, and the store credit never expires.
5. Limited Exceptional Scenarios
The only very rare cases where we may process a partial refund without product return are situations where the product delivered to you is confirmed by our support team to be completely damaged to the point that returning the item creates unnecessary environmental waste for both parties, or when the product you received is a totally wrong item worth less than 10€ and the return shipping cost is higher than the product value itself. Even in these extremely rare scenarios, we will first offer you the options of sending a replacement product or issuing full store credit, and we will only consider a small partial refund as the final last choice after you explicitly reject all other available resolution options.
6. Return Shipping Arrangement
For returns that are caused by our side, such as manufacturing defects on the product, we send you the wrong item, or the product arrives damaged in transit, we will cover the full cost of your return shipping, and provide you with a pre-paid shipping label that you can use to send the product back to our warehouse at no extra cost. For returns that are made because you changed your mind about the product style or size, you will only need to cover the low-cost return shipping fee to send the item back to our address at Im Geer 15, 46419 Isselburg, Germany. Once our warehouse team confirms they have received and inspected the returned product, we will process your selected resolution request within 5 working days.
If you have any questions about this Refund and Returns Policy, you can contact us at any time via phone +49 2874 942150 or email [email protected]. All arrangements under this policy are designed to deliver transparent, fair and reliable shopping experiences for every customer who visits www.hrdirektverkauf.com.